How much it is the shipping & handling cost for my order?
We charge the shipping based onthe total weight of your order, which is fair for us to cover the shipping cost. We also charge a small amount of handling fee. The exact amount of the shipping & handling cost of your order will be displayed on the screen after you click the check out button. We use United States Postal Service (USPS) as the carrier. You can choose among different shipping methods.

Do you offer free shipping?
Yes, we do offer free shipping from time to time.

Will anybody know what is in the shipping package?
To protect your privacy is our policy. In your credit card transaction, there will be no word like "condom" to be displayed on your transaction. On the package, we use plain envelope/box without showing any information about the contents of the package. No one will know what the package is.

Can I ship to an address other than my billing address?
Yes, but the alternate shipping address needs to be confirmed by paypal.com since we are currently using paypal.com as our primary method to collect payments. We take this measure to protect our customers and ourselves from credit card fraud.

Do you ship internationally?
No. We do not ship internationally.

Will I be sent a tracking number?
All packages shipped via United States Postal Service (USPS) Priority Mail and Express Mail will have a tracking number. Packages shipped via USPS First Class Mail or Parcel Post may also eligible for tracking number. We send email with tracking number after your package ships, provided the email address submitted with the order is correct. When you receive your tracking number, you may check the shipping status at http://www.usps.com.

When will my package ship?
We strive to ship all packages within 24 business hours.

Who do I contact if I need to return an item?
If you are not satisfied you can return within 30 days from the date you received the item. To return an item, please contact our Customer Service Department. Our Customer Service Department issues RMA (Return Merchandise Authorization) numbers for all product returns. After we recieve the returned item(s), we will refund your credit card less shipping charges (Even if we gave FREE shipping for that item). All returned items must be in unopen/unused status. No returns for used items.

Can I add an item to or remove an item from my order? Can I change the shipping method for my order? How can I cancel my order?
You may change or cancel your order if it has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact Customer Service Department.

I was unable to take delivery of my package and the carrier returned it to fayshop.com. How do I get the package shipped back to me? How do I get a refund?
When a package is returned to us because the carrier is unable to make delivery due to action, inaction, or absence of the recipient, we will refund your credit card less shipping charges (Even if we gave FREE shipping for that item), and the product(s) will be returned immediately to inventory. Should you still wish to purchase these products, you may place your order again on our website. If you believe a shipment was returned to us due to an error on our part or on the part of our carrier, please email our Customer Service Department to arrange a refund of shipping and return fees.

Who do I contact if I received the wrong item in an order?
If you believe you received the wrong item in an order, you should contact Coustomer Service Department to obtain an RMA (Return Merchandise Authorization) number. we will ship the correct item (normally via Priority mail). We will also enclose a prepaid priority mail envelope/box for you to return it to us.

Who do I contact if I am missing an item from an order?
If you are missing an item from an order, you should contact Coustomer Service Department.

According to the carrier, my package was delivered to my front door and now it's gone! What do I do?
Please contact our Customer Service Department. We will schedule a carrier follow-up for the missing item(s). If it is the fault of us and/or the carrier, a replacement will be shipped in a timely manner.

The package I received from fayshop.com looks like it was damaged in shipment. What do I do?
Please contact our Customer Service Department and we will schedule a carrier follow up. Please keep the original box and packaging material, as this will be needed to file a damage claim with the carrier. A replacement will be shipped once the damage claim is filed and we have a response from the carrier.